Terms and Conditions
Functions and Weddings
You are entitled to a 1 hour free consultation. with one of our qualified staff.Where we will discuss in detail all the floral requirements for your wedding /function.There we will discuss colour themes,style,delivery,booking and payments.
Any other meetings will be charged at $30.00 per hours-paid in cash on the day.
If you have any changes you are more than welcome to email them to us.
Your quote from Hooked on Flowers NSW is valid for 2 weeks.This time frame is from the email that the quote is attached too.A 30% non refundable deposit is required to secure the date. The remaining balance is required 3 weeks before your wedding date.
From the date you receive Hooked on Flowers NSW wedding quote the wedding date is available for booking. Please be aware that bookings do fill quickly,especially at peak season. So be sure to email or phone to be sure your date is available before payment of your deposit. Bookings are not held without a deposit.
No item may be deleted or removed 6 weeks before wedding date. But items may be added up to the wedding day. This is based on our minimum wedding package. There will be a restock and re quote fee if necessary.Please note that the final total may not be reduced by more than 10% of the original agreed upon quote. Bridal party will be charged for all expenses incurred for change of mind.
Cancelling of part of your order 3 months or less prior to the date of the wedding/function will incur a 50% cancellation fee of the total value of the order including GST portion that has been cancelled. Cancellations 2 weeks prior to the wedding /function date are required to be paid in full by the date due. No monies paid will be refunded.
On the satisfaction of your quote we require a security deposit .This secures the booked date of your wedding with our business. We accept payment via cash,direct deposit, credit card(over the phone) or in person. Credit Card payments will incur an additional 2.5% transaction fee of the total invoice /quote amount.
If choosing to pay via Direct Deposit please request the bank details.
Email a confirmation of your deposit to email@example.com with your payment reference eg. brides surname -then first name
Peak Times:Premium Date incur higher prices beyond our control.
2 weeks before and 2 weeks after Feb 14th
2 weeks before and 2 weeks after Mothers Day.
2 weeks before and 2 weeks after Christmas Day.
Product Substitution and Availability of Flowers:
All attempts will be made to offer the specific flowers and materials requested. However if they are not available at the time of your wedding day we shall replace with an alternative which we shall contact you to discuss. We shall offer a substitution which will be as close as possible and all care will be taken to provide a very similar flower to keep with the theme of your wedding flowers. There is a lot of floral material that is imported from overseas countries. Hooked on Flowers NSW reserve the right to make a substitution based on prior conversations and emails with our client,and to use our knowledge of our clients overall theme and colour scheme to provide a sub that maintains the overall look and style the client wishes.
We aim to provide an accurate quote but due to weather pattern changes or out of season flowers there may be an additional cost that may be beyond our control. We will endeavour to ensure we make our clients aware of this if it becomes necessary. Please note there may be extra costs involved if this occurs.
Please be aware that images and photos of flowers can be used as a guide only. A lot of web based images are edited and enhanced to make a more attractive picture. Not all the colours are a true reflection of what Mother Nature creates. Please make yourself familiar with the flowers you intend to use in your wedding. If your unsure Google is a great platform to get familiar.It is the clients responsibility to ensure that they are aware and happy with the flower breakdown before accepting the quote.
Hiring Of Product:
We supply a selection of pieces of a high standard. If for any reason they are broken or damaged whilst being part of your wedding your are liable for replacement of the cost of the item at full retail replacement + gst+freight.Should any items be lost,damaged or stolen it is the responsibility of the hirer to pay for the replacement.All hired items must be returned clean,washed as they were hired.
We do not hire vases individually they must be connected to the wedding/flowers/service.
Delivery and Pick Up is made by Hooked On Flowers staff and this ensures quality control and less inconvenience for the customer. if the collection of the hired items is the next day there is a collection fee.
Extra costs include delivery ,set up and labour.
If candles are required for your event or wedding we can contact our supplier for you.We don't hire candles .But supply fresh new ones.
Images may be subject to copyright.