Terms and Conditions 43510515
On the satisfaction of your quote we require a security deposit This secures the booked date of your wedding with our business.
The standard deposit is 20%( non refundable) of the total wedding package. But may change due to the date of the wedding and at the discretion of Hooked on Flowers NSW.
Payment is accepted by EFT,cash,cheque,credit card including Amex.
Payment can be made as a full payment, or installments and long as we receive
the final payment 3 weeks prior to your special day.
No item may be deleted or removed 6 weeks before wedding date. But items may be added up to the wedding day. This is based on our minimum wedding package. There will be a restock and requote fee if necessary. Bridal party will be charged for all expenses incurred for change of mind.
If for any reason your specific flowers are not available at the time of your wedding day we shall replace with an alternative which we shall contact you to discuss. We shall offer a substituation which will be of the same value,colour and all care will be taken to provide a very similar flower to keep with the theme of your wedding flowers. This will be at the florist's discretion.
We aim to provide an accurate quote but due to weather pattern changes or out of season flowers there may be an additional cost that may be beyond our control. We will endevour to ensure we make our clients aware of this if it becomes necessary. Please note there may be extra costs involved if this occurs.
Hiring Of Product:
We supply a selection of pieces of a high standard. If for any reason they are broken or damaged whilst being part of your wedding your are liable for replacement of the cost of the item.
We do not hire vases individually they must be connected to the wedding/flowers/service.
Delivery and Pick Up is made by Hooked On Flowers staff and this ensures quality control and less inconvenience for the customer.
Extra costs include delivery ,pick up and labour.
If candles are required we can supply.We dont hire candles .But supply fresh new ones.